Complaints registered with the Trading Standards Office about cowboy builders increased to 106,000 way back in 2002 and has increased at 5% a year ever since. Correcting botched work costs British homeowners £1.5 billion a year.
So what can you do to help relieve a potential customers fears?
Couple those figures with the resulting bad publicity from TV programs such as "Builders from hell" and "Rogue Traders" and its easy to see why people are worried about having any home improvement work done. The D.T.I. say these worries are now so bad that its costing the industry £4 billion a year in lost business.
